Terms & Conditions

1. Who we are

MoonBliss ("MoonBliss", "we", "us", "our") operates the website mymoonbliss.com (the "Site") and sells MoonBliss — Women Comfort Drink (the "Product").

Contact: enquiry@mymoonbliss.com | +91 89214 06772 | Bangalore, India.

FSSAI status: FSSAI registration in progress. The Product is not for medicinal use.

2. Acceptance of these Terms

By accessing or using the Site, purchasing or pre-ordering the Product, or opting into communications (email/WhatsApp), you agree to these Terms & Conditions ("Terms") and our Privacy Policy. If you do not agree, please do not use the site.

3. Eligibility & responsible use

  • You must be 18+ to purchase from our Site.
  • Use the Product as directed on the label and Site.
  • The Product is a wellness beverage. It is not intended to diagnose, treat, cure, or prevent any disease. Results vary.
  • Consult your healthcare professional if you have any medical condition, are pregnant/nursing, or take medication.

4. Product information & compliance

Ingredients, nutrition facts, directions, and safety advisories will appear on the product label and relevant Site pages. Minor differences in colour/taste may occur between batches.

We may improve formulations, packaging, flavour names, or sizes without prior notice. We aim for accurate content on the Site but do not warrant it will be error-free, complete, or current.

5. Pre-orders, availability & pricing

From time to time, we may accept pre-orders. Estimated ship dates will be shown at checkout or in order emails; these are estimates and may shift due to supply chain or regulatory timelines.

All prices are in INR (unless stated otherwise) and inclusive/exclusive of taxes as displayed at checkout. Prices, offers, and shipping fees may change without notice.

We reserve the right to limit quantities or refuse/cancel orders where fraud, pricing/stock errors, or policy violations are suspected.

6. Payments

We use third-party payment processors. By paying, you also agree to their terms and policies. Orders are confirmed only after payment is authorised. If a payment is declined, we may cancel the order.

7. Shipping & delivery (summary)

Processing times, delivery windows, fees, carriers, and serviceable locations are detailed in our Shipping Policy (see Section 3 below). Risk of loss passes to you on delivery to the address you provided.

Please ensure your address and contact number are accurate to avoid delays or return-to-origin (RTO) events. Additional re-delivery fees may apply for RTO.

8. Returns, replacements & cancellations (high-level)

For sealed beverages, returns are generally not accepted for hygiene/food-safety reasons.

We will replace or refund items that arrive damaged, leaking, or incorrect—please see our Shipping Policy for timelines, proof requirements, and how to raise a ticket.

Order modifications/cancellations are possible before dispatch only; post-dispatch, please follow the procedure in the Shipping Policy.

9. Reviews, testimonials & community standards

We welcome honest feedback and everyday experience statements (e.g., taste, routine, comfort).

Prohibited: medical/curative claims, time-bound results, advice to stop medical treatment, or comparisons with medicines. We may moderate, hide, or remove such content to keep the platform compliant and safe for all.

Influencer/content collaborations must include clear #ad/#collab-style disclosures and only make claims we can substantiate.

10. Communications & opt-ins (email/WhatsApp/SMS)

If you opt in, you authorise us to send operational updates, order alerts, and marketing messages. Message/data rates may apply.

You can unsubscribe from email via the footer link, and opt out of WhatsApp/SMS by replying STOP or using platform settings. See our Privacy Policy for details.

11. Intellectual property

All trademarks, trade names, logos, product images, copy, and Site content are our or our licensors’ property. You may not copy, modify, or use them except as allowed by law or with our written permission.

12. Prohibited activities

Do not: (a) misuse the Site (e.g., hack, scrape, spam); (b) make false claims or post misleading reviews; (c) breach applicable laws; (d) infringe IP rights; (e) circumvent order limits.

13. Third-party links

We are not responsible for third-party sites or services linked from our Site. Access them at your own risk and review their terms/policies.

14. Disclaimer

To the fullest extent permitted by law, the Site and Product are provided “as is” and “as available”. We disclaim all warranties not expressly stated.

Health disclaimer: The Product is a wellness beverage and not for medicinal use. Individual results vary.

15. Limitation of liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits/revenue/data, arising from your use of the Site or Product.

16. Indemnity

You agree to defend, indemnify, and hold harmless MoonBliss and our affiliates, officers, employees, and partners from claims arising out of your breach of these Terms or misuse of the Site/Product.

17. Governing law & jurisdiction

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka shall have exclusive jurisdiction.

18. Changes to these Terms

We may update these Terms at any time by posting a new version on the Site. The updated version is effective when posted.

19. Contact

For questions about these Terms, contact enquiry@mymoonbliss.com or +91 89214 06772.