Privacy Policy

Last updated: August 25, 2025

1. About this Policy

This Privacy Policy explains how MoonBliss collects, uses, shares, and protects your personal data when you visit mymoonbliss.com, pre-order or buy our Product, or interact with us via email/WhatsApp/social media. It is designed with the Digital Personal Data Protection Act, 2023 (India) in mind and will be updated as implementing rules take effect.

2. Who controls your data

Data Fiduciary: MoonBliss
Contact: enquiry@mymoonbliss.com | +91 89214 06772
Grievance Officer: Mazin Arbaz, Door No : 84, 3 Cross Rd, 5 Block, Koramangala, Bengaluru, Karnataka 560095
Mob: +91 8921 406 772, privacy@mymoonbliss.com

3. What data we collect

  • Identity & contact: name, email, phone, shipping/billing address.
  • Order & payment: order details, transaction IDs (processed via third-party gateways; we do not store full card data).
  • Device & usage: IP address, device type, pages viewed, session information, cookies/SDK events.
  • Communications: your messages to us (email/WhatsApp), survey responses, reviews.
  • Marketing preferences: email/WhatsApp opt-ins and unsubscribes.

4. How we get data

  • Directly from you (account, checkout, forms, support, contests).
  • Automatically via cookies/SDKs/analytics.
  • From service providers (payment, fulfilment, analytics, communication platforms) strictly to provide services to us.

5. Why we use your data (lawful bases)

  • To perform a contract: process orders, payments, shipping, customer support.
  • With consent: marketing emails/WhatsApp/SMS, certain cookies/analytics, contests.
  • Legitimate interests: fraud prevention, network security, improving our Site and Product, record-keeping.
  • Legal obligations: tax, accounting, consumer protection, food safety compliance.

6. WhatsApp/SMS & email marketing

If you opt in (e.g., via “Notify me” or WhatsApp link), we may send launch updates, offers, and order alerts. You can opt out at any time: use the unsubscribe link (email) or reply STOP in WhatsApp/SMS, or adjust platform settings. We do not send medical advice. Messages focus on product availability, usage guidance, and wellness/lifestyle tips consistent with our compliance standards.

7. Cookies & tracking

We use essential cookies for security and checkout, and (with consent) analytics/advertising cookies to understand performance and show relevant offers. You can manage cookies in your browser and, where offered, via our consent banner.

8. Disclosures & service providers

We share data with service providers who support: payment processing, warehousing/fulfilment, delivery tracking, email/WhatsApp/SMS tools, analytics, customer support, and fraud prevention. They are bound by contracts to use data only to provide services to us.

9. International transfers

Where partners host data outside India, we rely on contractual safeguards and require comparable protection. We aim to keep data stored/processed in India where feasible.

10. Data retention

  • Order and account records: retained as required for legal/tax purposes.
  • Marketing data: retained until you withdraw consent or become inactive for a reasonable period.
  • Support/chat data: retained to resolve issues and improve services.

11. Your rights (India — DPDP Act)

Subject to applicable law, you may request:

  • Access to your personal data;
  • Correction of inaccurate or incomplete data;
  • Erasure when no longer necessary or when consent is withdrawn;
  • Grievance redressal by our Grievance Officer; and
  • Withdrawal of consent for marketing/optional processing.

Submit requests to privacy@mymoonbliss.com or enquiry@mymoonbliss.com. We may ask to verify your identity.

12. Children’s privacy

We do not knowingly collect data from children under 18. Do not use the Site or purchase if you are under 18.

13. Security

We implement reasonable technical and organisational measures appropriate to the risk (e.g., HTTPS with SSL, access controls, limited retention, vendor due diligence). No method of transmission or storage is 100% secure.

14. Changes to this Policy

We may update this Policy to reflect legal, technical, or business developments. The “Last updated” date will change accordingly.

15. Contact

Questions or requests: privacy@mymoonbliss.com / enquiry@mymoonbliss.com / +91 89214 06772